- SOLARWINDS WEB HELP DESK FREE EDITION HOW TO
- SOLARWINDS WEB HELP DESK FREE EDITION INSTALL
- SOLARWINDS WEB HELP DESK FREE EDITION UPDATE
- SOLARWINDS WEB HELP DESK FREE EDITION UPGRADE
WAFFLE authentication fetches the authentication information from AD/LDAP. You can log in to WHD using several authentication types, including single sign-on using SAML/ADFS, CAS, or WAFFLE (or Servlet). Configuring WHD single sign-on authentication with WAFFLE See Prepare your WHD database in the WHD Administrator Guide for details. If it is set to case sensitive, create a new case insensitive database using SQL Server Management Studio. If you plan to use a Microsoft SQL Server database for your deployment, verify that the server collation in your database is set to case insensitive before you run the installer.
SQL Server database collation requirements When the installation is completed, enable FIPS mode. If you are installing WHD 12.7.9 with FIPS mode disabled, make sure version 12.7.8 is running on the host server before you install.
SOLARWINDS WEB HELP DESK FREE EDITION INSTALL
To install WHD and enable FIPS, see Enable FIPS in a new deployment in the WHD Administrator Guide. WHD no longer includes the additional configuration files required to enable Federal Information Processing Standards (FIPS) mode in the application. This guide picks up right after the installation process and walks you through the initial steps you need to take to start using the application.
SOLARWINDS WEB HELP DESK FREE EDITION UPGRADE
Ticket notes no longer include a blank space within the note text.įor information about installing WHD, see the WHD Installation and Upgrade Guide.Īfter you complete the installation, see the WHD Getting Started Guide. The Content Security Policy (CSP) was added to the application to prevent false positive detection by antivirus software. The Client interface now displays the correct ticket due date when the ticket priority does not indicate a due time. Searching for a description in the Parts toolbar option now displays a list of results.
SOLARWINDS WEB HELP DESK FREE EDITION UPDATE
When you update and save an FAQ, all FAQs now display in descending order in both the tech and client email interface. The tech e-mail layout order now updates correctly when initiated by a client update.Ĭlients can now save a Cc email address to a ticket in the Ticket History tab. Upgrading to the latest release no longer generates an error.Ĭlients not registered in WHD now display correctly in the Ticket Information banner when included in the ticket Cc field. The Calendar tab now displays in the WHD Administrator Console after you upgrade to the latest version. The application no longer creates duplicate tickets. Case numberĪn error no longer displays when you create an asset report with no selections in the Values and Show Non-Zero Items Only options. This release includes additional updates that improve the product stability and functionality.
OpenJDK is an open-source implementation of the Oracle Java Platform, Standard Edition (Java SE). This version resolves multiple vulnerabilities and further hardens the application. This release includes Microsoft Open Java Development Kit 11.0.15 (OpenJDK 11.0.15). Checklists help technicians ensure that all tasks in a ticket are completed before the ticket is closed.
When you create a ticket, you can now add up to 30 checklist items for each ticket. WHD 12.7.9 offers new features and improvements compared to previous releases.
SOLARWINDS WEB HELP DESK FREE EDITION HOW TO
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